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Frequently Asked Questions

Night Guard
How do I know if I need a custom night guard?

You most likely need a night guard if . . .

• You have jaw pain and/or difficulty opening your mouth
• You have tooth sensitivity
• You have frequent head/neck/shoulder tension
• The edges of your teeth are chipped, cracked, or worn down
• You were told by a dentist that you need one

It is always best to consult a dentist before ordering an OTIS Dental night guard.

How do night guards work?

When worn on the upper or lower teeth, night guards create a protective barrier that prevents clenching and grinding from wearing down teeth. Night guards do not work as teeth aligners.

What’s the difference between an OTIS Dental night guard and one from my dentist?

Over 90% of dentists get their night guards made from dental labs like ours. We use the same quality materials and fabrications as other dental labs.

With OTIS Dental you pay 70% less than what you’d pay at the dentist for the same quality dental products. Our night guards are shipped directly to you so you never have to visit your dentist to get one.

Can I use my dental insurance, FSA or HSA?

Yes -- We do accept FSA and HSA payments! Unfortunately, our custom night guards are not covered by insurance. Just in case, contact your dental insurance providers to see if coverage and/or reimbursement is possible with your online receipt.

Do I need an upper or lower night guard?

Custom night guards are usually worn on the upper teeth because they sit more comfortably and won’t get in the way of your tongue. However, a lower night guard may be best if you have any dental conditions that prevent you from wearing one on your upper teeth. When in doubt, consult with your dentist.

Do I need to wear my OTIS Dental night guard every night?

Our teeth are always shifting, especially while we’re asleep. That’s why it’s important to wear your night guard every night. Even wearing your night guard for just 30 minutes can help ensure it fits comfortably in your mouth when needed.

How do I take care of my OTIS Dental night guard?

Always brush and floss before wearing your night guard. After use, rinse with warm water and let it air dry in the case. You can also clean your night guard with mild, unscented soap and warm water.

• Do not use mouthwash, toothpaste or denture cleaner to clean your night guard.
• Do not soak in hot water. Doing so may distort the fit of your night guard.

How long do OTIS Dental night guards last?

Everyone’s bruxism is different so it ultimately depends on how much you grind or clench your teeth. Night guards can last anywhere from 6 months to over 5 years. If your OTIS Dental night guard is prematurely cracked or damaged within the 60-day warranty period, please contact us and we’ll replace it free of charge. In order to receive a free replacement, the damaged product must be returned for inspection.

What is your return policy?

We offer a refund (minus shipping/handling) for requests submitted before the custom product is made. Refunds requested after the custom product is made will incur an additional 25% lab fee. We recommend consultation with a dentist to ensure that an OTIS custom night guard is right for you. Learn more: Refund Policy.

Note: Products purchased through any of our retail partners will require a proof of purchase for refund consideration.

Whitening Kit
How does teeth whitening work?

Working from the inside out, the active ingredients in Opalescence gels penetrate your teeth to break down the discolored molecules deep down in your teeth, removing stains and whitening your smile. Our original, patented formula contains PF (potassium nitrate and fluoride) and is sticky and viscous, so it stays where it’s placed. This unique feature prevents the gel from migrating during treatment and helps keep the gel and custom tray in place so it can continue whitening your teeth for the duration of the treatment

Is it safe to whiten my teeth?

Pregnant women, those with gum disease, severe bruxism, worn enamel, cavities, and exposed roots should not whiten their teeth.

Will the whitening cause tooth sensitivity?

Tooth sensitivity is a relatively common side effect of any teeth whitening system. Fortunately, we offer Opalescence whitening gels, which contain Potassium Nitrate and Fluoride. This helps strengthen teeth and minimize post-whitening sensitivity. When in doubt, consult your dentist. They may recommend an over-the-counter anti-sensitivity toothpaste as well.

How long will it take to see results?

Everyone responds differently to whitening treatments and everyone will whiten at different rates. Some stains are easier to treat than others. Teeth that are yellow or brown are easier to whiten than teeth that are gray/blue. Younger patients typically whiten more quickly than older patients, but every patient is different.

When whitening, keep in mind that your smile looks most natural when the color of your teeth matches the whites of your eyes. Some people want a Hollywood white smile, but that is not a natural color for teeth and few people can actually reach that color of white.

How long will results last?

Teeth whitening results are very stable, leaving you with a stunning smile long after treatment is over. However, there are a few factors that can make teeth lose their luster: genetics, diet, age, some medications (like tetracycline), and certain habits (like smoking) may affect the length of your whitening results. Fortunately, you can purchase more whitening gels—individually (3-4 applications) or 4-pack—and keep your smile brilliant and beautiful!

Can I whiten dental restorations like fillings or crowns?

No, only natural tooth structures can be whitened. Any crowns or fillings you have will not react to whitening products.

How can I get more whitening gel?

Opalescence Whitening Gels can only be purchased by existing customers who have OTIS Dental custom whitening trays. Please contact us for refills.

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